In addition, the outcomes your promising should align with your executive goals and strategies whether that be productivity, modern experiences, improved employee or customer satisfaction, increased revenue, etc. When you’re starting your pitch, don’t get over-excited about the technical processes and advancements rather, focus on specific outcomes that matter to your stakeholders.įor example, defining a problem like your organization’s customer retention rate is down 10% over the last year and how ServiceNow can help fix that, addresses more critical business concerns, which your executive team will care most about. Your sponsor, who is going to be making the final decision, will most likely be your COO, CIO, or CEO and they represent the functions of your business: IT, Security, Customer Service, HR, etc. The first step to getting ServiceNow is building a business case that your stakeholders can’t say no to.
Get Executive Buy-In with a Thoughtful ServiceNow Vision Join the Acorio mailing list and get updates delivered directly to your inbox. The following four guidelines will help you to achieve success in your ServiceNow journey, from inception to expansion. Remind yourself to go one step at a time and be thoughtful in your execution.
But before you go full-on panic mode, understand that, like any big undertaking, it is a process. If you’re looking to implement ServiceNow at your organization, you probably already feel the pressure to ensure the rollout is a success, but how do you make that a reality?īetween convincing your stakeholders, building a strategic 2-year roadmap, achieving quick wins that boost adoption momentum and captures early ROI, you may be wondering, “where do I start?”Įven reading that list now, you may be feeling overwhelmed.
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But how do you start the process of that transformation? For our second day of giving, you’ll find out the strategies to implementing ServiceNow right (the first time), plus a ServiceNow Roadmap Starter-Pack, which includes: Acorio’s ServiceNow Business Case Pitch Deck, Acorio’s Guide to Creating and Scoring your ServiceNow Roadmap, a ServiceNow’s Sample Roadmap, and ServiceNow’s whitepaper, “Where to start the implementation journey with ServiceNow.” After reading our first 12 Days of Giving blog, you now understand the power of ServiceNow and its ability to transform how work gets done – in HR, Finance, IT, and more.
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